1. Who we are
GreenNest Garden & Outdoor ("GreenNest", "we", "us") is a garden and outdoor goods retailer operating this website. Our business address is:
GreenNest Garden & Outdoor2847 Willow Creek Road, Suite 12
Asheville, NC 28801
United States
Privacy questions and requests can be sent to greennest.garden.store@gmail.com. We aim to answer privacy requests within 30 days.
2. Information we collect
We only collect information that you provide or that is generated by using the site:
- Details you give us. Name, email address, phone number, delivery address and the content of your message when you use the contact form, subscribe to the newsletter or place an order.
- Order information. Items ordered, order value and delivery preferences. Payment card details are processed by our payment provider and are not stored on this website.
- Technical information. IP address, browser type, device type, pages viewed and referring page, collected through server logs and, where you consent, analytics cookies.
- Local browser storage. The site stores your cart contents and your cookie choice in your own browser so the cart and banner behave consistently on your next visit. This information stays on your device.
3. How we use information
- To answer enquiries and provide product or garden advice you have asked for.
- To process, pack and deliver orders, and to handle returns.
- To send the monthly seasonal planting note, if you subscribed. Every email includes an unsubscribe link.
- To keep the website secure, diagnose errors and understand which pages are useful.
- To meet legal obligations such as tax and accounting records.
We do not sell your personal information, and we do not use the content of your messages for advertising.
4. Cookies we use
Cookies are small text files placed on your device. This site also uses similar browser storage for the shopping cart. You can change or withdraw your cookie choice at any time using the link in the footer of any page.
| Category | Purpose | Set by | Can you refuse it? |
|---|---|---|---|
| Strictly necessary | Keeps the site working: remembers your cart contents and your cookie choice, and protects forms from abuse. | GreenNest | No — the site cannot function without these. |
| Analytics | Aggregated statistics about which pages are visited and where visitors arrive from, so we can improve product information. | GreenNest analytics provider | Yes — loaded only after you select "Accept all". |
| Advertising | If we run advertising campaigns, these cookies measure clicks and impressions and prevent the same advert being shown repeatedly. They do not identify you by name. | Advertising platform | Yes — loaded only after you select "Accept all". |
| Preference | Remembers small interface choices, such as a dismissed banner. | GreenNest | Yes — you may continue with essential cookies only. |
You can also block or delete cookies in your browser settings. Blocking all cookies may stop the cart and cookie banner from working as intended. Browser help pages explain how to manage cookies for Chrome, Safari, Firefox and Edge.
5. Analytics and advertising
With your consent, we use aggregated analytics to understand how visitors use the site. If we advertise our products, the advertising platform may set cookies to measure whether an advert led to a visit. We do not run adverts that make health claims, guaranteed results or other statements our products cannot support.
Where advertising cookies are used, you can opt out of personalised advertising through the platform's own ad settings, or by selecting "Essential only" in our cookie banner. Opting out does not stop adverts from appearing; it stops them from being personalised.
6. Sharing and processors
We share information only with service providers that help us run the store, and only as needed:
- Payment processors, to take payment securely.
- Shipping carriers, to deliver orders.
- Email and hosting providers, to send messages and operate the site.
- Accountants and auditors, where required by law.
These providers are not permitted to use your information for their own marketing. We may also disclose information where a law, court order or regulatory request requires it.
7. How long we keep data
- Enquiries: up to 24 months after the conversation ends.
- Order and tax records: 7 years, as required by accounting rules.
- Newsletter subscriptions: until you unsubscribe, plus 30 days to complete the removal.
- Server logs: 90 days.
8. Your rights and choices
Depending on where you live, you may have the right to:
- Ask for a copy of the personal information we hold about you.
- Ask us to correct inaccurate information.
- Ask us to delete information we no longer need.
- Object to or restrict certain uses, including analytics and advertising cookies.
- Withdraw consent for marketing at any time.
- Not be discriminated against for exercising these rights.
To make a request, email greennest.garden.store@gmail.com with the subject line "Privacy request". We may ask for information to confirm your identity before acting. If you are not satisfied with our response, you may contact your local data protection authority.
9. Security
The site is served over an encrypted connection, access to order records is limited to staff who need it, and payment card data is handled by a PCI-DSS compliant payment provider rather than stored on our servers. No system is completely secure, so please use a unique password if you create an account and tell us promptly if you notice anything unusual.
10. Children
Our store is intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has sent us information, contact us and we will delete it.
11. Changes to this policy
We update this page when our practices change. The "last updated" date at the top shows the most recent revision. If a change materially affects how we use personal information, we will describe it in the monthly email sent to subscribers.
12. How to contact us
GreenNest Garden & Outdoor
2847 Willow Creek Road, Suite 12, Asheville, NC 28801, United States
Email: greennest.garden.store@gmail.com
Phone: +1 (828) 555-0147
Hours: Monday to Friday, 9:00 a.m. – 5:00 p.m. ET